FAQs & Troubleshooting

Known Issues

• Receiving error when trying to clip images using our chrome browser extension
• Safari users and images not showing up on the canvas create mode
• Images are incorrectly cut off/ cropped in edit mode
• Pin it button not working (Web users only)

General FAQs

• How do I display prices in my local currency?
• How do I contact ShopLook directly?
• How can I download the ShopLook app on my Android device?

iOS app troubleshooting

• I am experiencing crashes when using the app
• How do I enable push notifications (iOS users) to know when other users messaged me or liked my sets?
• How do I download ShopLook in the iOS app store?

Images

• How do I delete an image I had previously uploaded?
• How do I report an inappropriate image?