Admin

I think what you may be seeing is GIF files. I believe we allow users to upload GIFs on our website and Android app (and not iOS app). Is that the type of file you tried to upload using either our ...

This is an issue with an update from the chrome store. We have pushed a fix but they said it could take 30 days to approve it. In the meantime, you can fix this yourself by following these steps: r...

Hi, To fix it, please right click on the extension icon and click logout. While nothing happens, the next time you use it, it will work. 💕 Laya

Thank you so much for reporting this. We will look into it right away. To help, can you provide the following information:  What browser are you using (ex. Google Chrome) What operating system are...

We are not aware of any issues impacting the ability to change username. Can you please reach out to us directly at hi@shoplook.io with your current username, the username you are trying to change ...

Hi Marina,  Thank you for reporting this. We are not aware of any reported issues for users on firefox. This may be a cache issue. Can you please try clearing your cache or using a private browser?...

Hi,  I am happy to help.    Related to your concern about outfits not being submitted to challenges, I am happy to take a look into this. Can you send me an example of an outfit (a link would be gr...

Emily Happy to help.  To become a premium member, you simply have to click on any of the premium features. Once you do, you will get a pop-up inviting you to premium.  Here are a few examples:  Cl...

Thank you so much for reporting this! It is good to know that this is an issue that is more frequent for you than I originally expected.  Can you send me the link to the outfit when you have a chan...

Hi Abby,  Thank you so much for reporting this issue. This is a very rare issue that can happen when the browser cuts out connection with our servers momentarily during the publishing process. We h...